Refund Policy

At HerBalance Bookkeeping, we strive to provide high-quality bookkeeping services to meet your needs. However, we understand that there may be occasions where you require a refund. Our refund policy is as follows:

a. Monthly/Quarterly Bookkeeping Services

- If you are not satisfied with our services, you may request a refund for the most recent month or quarter of service. Refund requests must be submitted in writing within 10 days of the end of the billing period.

- Refunds will be prorated based on the unused portion of the service period.

b. Cleanup Bookkeeping Services

- Due to the project-based nature of cleanup bookkeeping services, refunds are not typically offered once work has commenced. If you are dissatisfied with our services, please contact us to discuss your concerns, and we will work to resolve the issue.

c. Setup Bookkeeping Services

- Setup services are non-refundable once the setup process has begun. If you are unhappy with the setup, please reach out to us to address any issues.

d. Hourly Bookkeeping Services

- Refunds for hourly services are not provided once work has been completed. If you are not satisfied with the services rendered, please contact us to discuss your concerns, and we will strive to resolve the matter to your satisfaction.

e. Conditions for Refunds

- Refunds will only be issued for services directly provided by HerBalance Bookkeeping. Third-party fees or expenses incurred on behalf of the client are non-refundable.

- All refund requests must be made in writing and include a detailed explanation of the reason for the request.

f. Refund Processing

- Approved refunds will be processed within 14 business days of approval and will be issued to the original payment method.